Support

FAQ
Ticket
Telefon
Remote

FAQ, ticket, telephone and remote support

Helpcenter

Frequently asked Questions

FAQ

Answers to frequently asked questions.

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Helpdesk-Tickets

Support Ticket

Log in to our customer center and fill out a helpdesk ticket there. Still not a client of Novatrend or login data not at hand? Then write to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Questions received in this way, will be answered 365 days a year, even outside office hours.

Call directly

Phone Support

Of course, you can also call us directly.
We are available weekdays from 9.00 to 12.00 and from 14.00 to 18.00.

+41 44 500 40 70

We access your computer

Remote Support

With Remote support we can have direct access to your computer and resolve any problems remotely.

To start the remote support, you must download the program AnyDesk. After installation and starting the program you will receive an ID and password, please share this information with us so that we can connect to your desktop.

The cost of a remote session is CHF 30.00 / 15 minutes excl. VAT.

Security comments

With the execution of the program AnyDesk you allow an employee of Novatrend to directly access your computer.
You can simply close the program after use, ending the access in this way.
Novatrend assumes no liability for the use of the AnyDesk program.