Helpcenter

Here you will find the answers to frequently asked questions. Please let us know if you cannot find an answer to your question.

We will be happy to help you personally and, if necessary, create the corresponding FAQ article.

go to FAQ

The fastest and most efficient way is to send us an e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) and describe your concern as precisely as possible. Attach print screens of error messages to your e-mail. It also helps if you provide us with a link or explain how we can reproduce the problem.

A ticket will be created with your message, and you will often receive the solution within a few minutes.

In order for us to be able to carry out sensitive requests (e.g. passwords, changing customer data), verification is required. Log into the Customer Centre and create a ticket (top right "Create ticket").

We answer requests we receive this way 365 days a year, even outside office hours.

Create ticket online This email address is being protected from spambots. You need JavaScript enabled to view it.

Click on the orange chat icon at the bottom right. Your request will be answered immediately by a technician.

Live support is available during office hours between 9:00 and 18:00.

Of course, you can also call us directly. Telephone support is good if you want advice or have questions about your customer account. We cannot analyse errors on the phone, as we can neither see your screen nor the error messages. Please understand that in such a case we will create a ticket for you or refer you to the remote support option.

We are available for you on weekdays from 9.00 to 12.00 and from 14.00 to 18.00.

+41 44 500 40 70

Do you appreciate the service of having a supporter directly access your screen to help you with your This email address is being protected from spambots. You need JavaScript enabled to view it. configuration? No problem, just let us know by e-mail when and under which telephone number you can be reached during office hours. We will be happy to call you at the desired time. In the meantime, please install the AnyDesk software which you can download below.

In order to start the remote support, you need to download the Programm AnyDesk programme. After running the programme you will receive an ID and password, please provide us with this information over the phone so that we can connect to your desktop.

The cost for the remote session is CHF 30.00 / 15 minutes excl. VAT.

Security information

By running the AnyDesk programme, you allow a NOVATREND employee to access your computer directly.
You can simply close the programme after use, which ends the access.
NOVATREND accepts no liability for the use of the AnyDesk programme.

Download Remote Desktop Software