Help center


You'll find the answers to frequently asked questions here.

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Support Ticket

Log in to our customer center and fill out a helpdesk ticket there. Still not a client of NOVATREND or login data not at hand? Then write to us at

Questions received in this way, will be answered 365 days a year, even outside office hours.

Login Customer Center

Telephone Support

Of course, you can also call us. We are available weekdays from 9.00 to 12.00 and from 14.00 to 18.00.

+41 44 500 40 70

Remote Support

With Remote support we can have direct access to your computer and resolve any problems remotely.

To start the remote support, you must download the program TeamViewer. After installation and starting the program you will receive an ID and password, please share this information with us so that we can connect to your desktop.

The cost of a remote session is CHF 30.00 / 15 minutes excl. VAT.

Security comments

  • With the execution of the program TeamViewer you allow an employee of NOVATREND to directly access your computer.
  • You can simply close the program after use, ending the access in this way.
  • NOVATREND assumes no liability for the use of the TeamViewer program.