FAQ, ticket, telephone and remote support
We offer you various support channels.
Here you will find the answers to frequently asked questions. Please let us know if you cannot find an answer to your question.
We will be happy to help you personally and, if necessary, create the corresponding FAQ article.
The fastest and most efficient way is to send us an e-mail (
A ticket will be created with your message, and you will often receive the solution within a few minutes.
In order for us to be able to carry out sensitive requests (e.g. passwords, changing customer data), verification is required. Log into the Customer Centre and create a ticket (top right "Create ticket").
We answer requests we receive this way 365 days a year, even outside office hours.
Create ticket online
Click on the orange chat icon at the bottom right. Your request will be answered immediately by a technician.
Live support is available during office hours between 9:00 and 18:00.
Of course, you can also call us directly. Telephone support is good if you want advice or have questions about your customer account. We cannot analyse errors on the phone, as we can neither see your screen nor the error messages. Please understand that in such a case we will create a ticket for you or refer you to the remote support option.
We are available for you on weekdays from 9.00 to 12.00 and from 14.00 to 18.00.
Do you appreciate the service of having a supporter directly access your screen to help you with your
In order to start the remote support, you need to download the Programm AnyDesk programme. After running the programme you will receive an ID and password, please provide us with this information over the phone so that we can connect to your desktop.
The cost for the remote session is CHF 30.00 / 15 minutes excl. VAT.
By running the AnyDesk programme, you allow a NOVATREND employee to access your computer directly.
You can simply close the programme after use, which ends the access.
NOVATREND accepts no liability for the use of the AnyDesk programme.
Download Remote Desktop Software