Frequently asked Questions
Answers to frequently asked questions.
Log in to our customer center and fill out a helpdesk ticket there. Still not a client of Novatrend or login data not at hand? Then write to us at firstname.lastname@example.org.
Questions received in this way, will be answered 365 days a year, even outside office hours.
Of course, you can also call us directly.
We are available weekdays from 9.00 to 12.00 and from 14.00 to 18.00.
+41 44 500 40 70
We access your computer
With Remote support we can have direct access to your computer and resolve any problems remotely.
To start the remote support, you must download the program AnyDesk. After installation and starting the program you will receive an ID and password, please share this information with us so that we can connect to your desktop.
The cost of a remote session is CHF 30.00 / 15 minutes excl. VAT.
- With the execution of the program AnyDesk you allow an employee of Novatrend to directly access your computer.
- You can simply close the program after use, ending the access in this way.
- Novatrend assumes no liability for the use of the AnyDesk program.